Privacy Policy
Effective Date: August 19, 2025
Company: Axora360, a direct division of Clark-Ritchotte Communications and affiliated companies (“Company,” “we,” “our,” “us”)
1. Introduction
At Axora360, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform and Services. By accessing or using Axora360, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information when you use our Services:
- Account Information: Name, email, company details, payment method, and login credentials.
- Content Data: Photos, videos, 360° tours, and related files you upload or create.
- Usage Data: Information about how you interact with the platform (e.g., log files, browser type, device info, IP address).
- Analytics Data: We use third-party analytics tools including Google Analytics and Microsoft Clarity. These services may collect information such as session duration, pages visited, click paths, user interactions, and geographic location. They may use cookies, session replay, and similar technologies to track and analyze behavior.
3. How We Use Information
We use your information to:
- Provide, operate, and improve the Axora360 platform.
- Host and deliver your 360° content.
- Process payments and manage subscriptions.
- Communicate with you about updates, support, or promotional offers.
- Monitor platform performance, security, and usage trends.
- Analyze user behavior with Google Analytics and Microsoft Clarity to improve user experience and optimize features.
- Comply with legal obligations.
4. Content & Property Rights
- You retain ownership of any photos, videos, or tours you upload.
- You grant Axora360 a limited license to host, display, and distribute your content as required to provide the Services.
- You are responsible for ensuring you have the legal right to capture and share 360° media (see our Terms of Service). This includes obtaining permission from private property owners where required.
5. Sharing of Information
We do not sell or rent your personal information. We may share your data only with:
- Service Providers: Vendors who help us operate (payment processors, hosting partners, analytics providers including Google Analytics and Microsoft Clarity).
- Legal Authorities: If required to comply with applicable law, regulation, or legal process.
- Business Transfers: If Axora360 or Clark-Ritchotte Communications undergoes a merger, acquisition, or asset sale.
6. Data Retention
- Account data is retained while your account is active.
- Content you upload is retained until deleted by you or for up to 30 days after account termination.
- Analytics and log data (including data collected by Google Analytics and Microsoft Clarity) may be retained for internal purposes beyond account closure.
7. Cookies & Tracking
- Axora360 uses cookies and similar technologies to improve user experience, enable platform features, and analyze usage.
- Specifically, Google Analytics and Microsoft Clarity may set cookies and use session recording technologies to monitor engagement, clicks, navigation, and overall usage patterns.
- You may disable cookies in your browser, but some features may not function properly.
- You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on and manage Microsoft Clarity tracking preferences via Microsoft’s privacy controls.
8. Security
We take reasonable measures to protect your data, including encryption, secure servers, and restricted access. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates.
- Request deletion of your data.
- Object to or restrict certain processing.
- Withdraw consent where applicable.
To exercise these rights, contact us at [email protected].
10. International Users
Axora360 is operated from the United States. If you access our Services from outside the U.S., your data may be transferred to and processed in the U.S. or other jurisdictions where our affiliates or service providers operate.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through the platform. Continued use of Axora360 after updates constitutes acceptance of the revised policy.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us:
📧 [email protected]
📍 Clark-Ritchotte Communications and Affiliated Companies, New York, NY
